Tips for Successful Post-Sale Communication

Fruitful marketers need to keep a 360-degree view of the customer experience. From converting a lead into a loyal customer, businesses who have a solid post-sale communication tactic…

5 Ways CRM Software Can Help Reduce Costs for Your Business

Are you still using pencils, printing documents and using hard files? CRM software can assist you to get involved in a digital world and help reduce expenses and…

A Seven-Step Guide to Protecting Customer Privacy

There are many companies who have lost customer’s trust or even been sued over privacy mishaps in recent years. And thus, they’re likely to face more problems as online data…

Improve your ‘Customer Service’ through ‘Information Technology’

Technology is evolving very quickly and users are adapting to these new technologies every day. Thus, business should jump on the wheel and find ways to engage with…

How can you add-value to your product or service?

An idea of value-added selling has been popular for many years. In fact, there are lots of people who claim that they are the inventors of the concept…

Seven Great Ways to battle Against Customer Annoyance

The most crucial stage for any business is when customers have high expectations from you and this is because you want them to consume more of your products…

Benefits of Listening to Your Customers

Some of the owners of the organizations assume that asking customers about the features they want to see in their product is useless. After all, no one knows…

5 Finest Practices for Keeping an Effective Knowledge Base – Part 2

As we discussed some of the finest practices for keeping an effective knowledge base in the previous blog, today we will debate on the rest of the techniques, which are…

5 Finest Practices for Keeping an Effective Knowledge Base – Part 1

Knowledge base is more than just providing information. Thus, writing documentation for it is not a piece of cake as it should be goal oriented. To ensure least…

Outsourcing Your Customer Care Department in the Right Way

Customer care is a very important part of any business. Your organization won’t prosper and flourish without it, even if you sell the high quality products in the…